As Howard & Gay Insurance continued to grow, RightClick helped the brokerage move beyond reactive IT support, improve responsiveness, and build a more scalable technology foundation.
prior to RightClick
during RightClick relationship
for devices, licensing, and onboarding
for future modernization
Client: Howard & Gay Insurance
Support requests required multiple follow-ups. Employees interacted with less experienced technicians. Simple issues often took more than one attempt to resolve. As the brokerage grew, leadership recognized that the company needed a more responsive and scalable IT partner.
Howard & Gay Insurance was introduced to RightClick through an existing relationship. The decision to engage came down to trust, responsiveness, and confidence in the RightClick team’s expertise.
Rather than position itself as a remote help desk vendor, RightClick introduced a hands-on, high-touch partnership model.
From quarterly check-ins to proactive tech strategy, RightClick became the vCTO that the client needed, handling everything from IT support to procurement to long-term strategy and guidance.
RightClick managed new employee technology setup, hardware purchasing & coordination, Microsoft licensing, device deployment, and employee onboarding/offboarding workflows.
The engagement shifted the client away from a reactive model toward proactive monitoring and preventative support. This created a more efficient work environment overall, as well as reducing bottlenecks.
David Goldshore stayed actively involved with the account and checked in on support issues, even when he was not directly included in the ticket conversations.
As the relationship matured, Howard & Gay Insurance began using RightClick for larger technology initiatives, including planning a potential Microsoft Teams phone system migration.
